About Us
CollectWise is a quick rising and effectively funded Y Combinator-backed startup. We’re utilizing generative AI to automate debt assortment, a $35B market within the US alone. Our AI brokers are already outperforming human collectors by 2X, and we’re doing so at a fraction of the price.
With a small staff, we scaled to a $3M annualized income run price in simply over a yr, and we’re now hiring a Founding Buyer Success Engineer to assist us attain $10M+ over the subsequent yr.
The Function
We’re searching for a Founding Buyer Success Engineer to personal buyer relationships after launch and guarantee clients are profitable with CollectWise.
You’ll work on the intersection of buyer success, engineering, and operations, managing buyer communication, resolving technical points, optimizing AI brokers, supporting implementations, and figuring out alternatives to increase accounts.
It is a extremely hands-on position. You have to be comfy working immediately with clients, troubleshooting technical issues, working with code when wanted, and collaborating with engineering on extra complicated points.
Your success will probably be measured by buyer satisfaction, retention, product utilization, account enlargement, and buyer efficiency.
Tasks
Personal day-to-day buyer relationships after clients have gone stay
Troubleshoot and resolve technical buyer points by adjusting configurations, transport code when acceptable, and escalating to engineering when vital
Monitor buyer utilization, efficiency, and developments to determine alternatives to enhance outcomes and improve adoption
Repeatedly optimize buyer AI brokers and workflows by immediate engineering
Upsell clients on extra merchandise, use instances, and elevated utilization to increase income
Proactively interact clients when utilization declines to scale back churn
Assist new implementations and product rollouts for current clients
Desired {Qualifications}
3+ years of expertise in technical buyer success, options engineering, gross sales engineering, technical operations, product administration, technical assist, software program engineering, or an identical position
Wonderful written communication abilities with a excessive degree of responsiveness
Robust technical background with expertise writing and debugging code and dealing with APIs, integrations, and information flows
Robust verbal communication and relationship-building abilities
Robust consideration to element and talent to handle a number of buyer points and priorities concurrently
Extremely proactive with a powerful sense of possession
Business mindset with the power to determine upsell and account enlargement alternatives
Compensation
$150,000 to $180,000 OTE, together with a $130,000 to $160,000 base wage plus variable compensation tied to buyer enlargement and retention
Fairness: 0.03% to 0.10%
